Our Insurance Coverage Policy

Insurance & Billing Information

At Westside Medical Supply, we are committed to making your experience as smooth and stress-free as possible. That includes working directly with your insurance provider to handle billing, documentation, and claims—so you can focus on your health and recovery.

Direct Insurance Billing

We bill most major insurance companies directly for eligible claims. Our billing specialists handle all the necessary paperwork, including:

• Diagnosis and procedure codes
• Medical necessity documentation
• Required forms per insurer guidelines

Our goal is to make the process easy, accurate, and fast for you.

Insurance Verification Before Delivery

Before we deliver any medical equipment or supplies, we verify your insurance coverage and benefits. This helps:

• Avoid unexpected out-of-pocket costs
• Ensure eligibility and approval from your insurer
• Provide peace of mind during the process

If a claim is denied, we’ll help explain why and work with you to resolve it.

Accepted Insurance Plans

We work with many insurance plans and providers. Below are some of the major ones we accept:

• Medicare
• New York State Medicaid
• Excellus Blue Cross Blue Shield
• Aetna
• AARP
• Univera / HealthNow (Blue Cross Blue Shield of Western NY)
• Tricare
• Fidelis
• iCircle
• Nascentia
• Molina
• Independent Health
• Elderwood
• VNS Health
• Crime Victims Board
• New York State Insurance Fund (NYSIF)
• Sedgwick
• Gallagher Bassett
• Some MVP plans (coverage verified case-by-case)
• Some WellCare plans (coverage verified case-by-case)

If you don’t see your insurance provider listed, please contact us — we may still be able to work with your plan.

Questions About Coverage or Billing?

Our dedicated customer service team is here to help with:

• Insurance questions
• Benefit details
• Billing concerns
• Claim denials or appeals

Call us or email our support team for assistance.

Thank you for choosing Westside Medical Supply.

We’re proud to support your health and independence with reliable equipment, expert service, and trusted support.